Refund Policy

Online Driver Files produces compliance documentation on a per-driver, per-packet basis. Each packet is custom-generated from carrier-provided information. This Refund Policy describes when refunds are available.

1. Before work begins

If you have placed an order but we have not yet started generating your packet, you may request a full refund by emailing hello@onlinedriverfiles.com. Full refunds will be issued within five business days of the request.

2. After work begins, before delivery

If we have begun work on your packet but have not yet delivered it, you may request a partial refund. We will refund the amount paid less a reasonable charge for work already performed. Charges for work performed are calculated at our standard hourly rate.

3. After packet delivery

Once a packet has been generated and delivered, refunds are not available. Generated packets are custom deliverables and cannot be resold or reused.

4. Defects in delivered work

If a delivered packet contains a documented defect attributable to Online Driver Files (such as a missing required document, an incorrect regulatory citation, or a typographical error in our templates), we will correct or regenerate the affected portion at no additional cost. Notify us within thirty days of delivery by emailing hello@onlinedriverfiles.com with a description of the issue.

This corrective remedy is the exclusive remedy for defects in delivered work.

5. Inaccurate carrier-provided information

We generate packets based on the information you provide. Errors in your submitted information that produce errors in the delivered packet are not refundable. We will, however, regenerate a packet using corrected information for a discounted re-run fee, communicated at the time of request.

6. How to request a refund

Email hello@onlinedriverfiles.com with:

• Your name and company name

• The order or invoice number

• A brief description of why you're requesting a refund

We respond to refund requests within two business days.

7. Subscription services

If you have enrolled in our optional year-round expiration monitoring service, you may cancel at any time. Refunds for any prepaid period will be prorated to the date of cancellation.

8. Changes to this policy

We may update this Refund Policy from time to time. Changes apply to orders placed after the update date.

9. Contact us

Questions about refunds? Email us at hello@onlinedriverfiles.com.